Absolutely! Phoenix Whistleblowing Software is designed to cater to consultants as well. Consultants can manage multiple clients from a single platform, set up separate whistleblowing systems, and provide their clients with effective compliance solutions. However, you need to have an agreement with your client to allow your organisation to act on their behalf and you need to be allowed to use their intellectual property for that purpose.

The frequency of Phoenix Whistleblowing updates and maintenance can vary depending on several factors. But we usually have continuous deployment, where updates are deployed to the production environment as soon as they are ready. Security patches might be released as soon as the issue is identified. This can result in unscheduled updates.

Phoenix Whistleblowing Software is adapted to over 50+ languages, allowing organisations to create a multilingual whistleblowing platform to cater to stakeholders worldwide. The system covers most major European, Asian, American and African languages and our team is working on adding new languages.

Setting up Phoenix Whistleblowing Software is intuitive and straightforward. Simply choose the desired package, subscribe, and follow the step-by-step process to set up your organisation. Define your domain or subdomain, select reporting channels, languages, templates, and customise according to your requirements.

Phoenix Whistleblowing Software allows for the user who has the permission to export any disclosure at the PDF format protected with or without a password. A built-in reporting dashboard provides a quick overview of the disclosure’s information and a data visualisation to monitor your whistleblowing cases.

We offer three confidentiality options: confidential, anonymous, and disclosed reporting. Whistleblowers can choose the level of identity protection that suits their needs. Additionally, our secure inbox requires no personal identifiers, ensuring the privacy of communications without the need for an email address.

Before deploying updates to the production environment, an encrypted full backup of the existing system is made. Additionally, a rollback plan is prepared in case something goes wrong during the update process. This ensures that Phoenix Whistleblowing Software can be reverted to its previous state quickly if needed.

You can at any time create a ticket and provide feedback from your experience. Just choose the type of ticket as “Feature Request” and our team will follow-up your request.

Phoenix Whistleblowing Software has 2 levels of user access and permissions. The first level access is provided by the SaaS Administrator (the user who bought the subscription). The administrator registers the users and assigns them a role: Manager, Operator and Agent. Then each role has its own set of permissions. The second level provides a full access control list for every disclosure.

Yes, the SaaS administrator (the user who bought the subscription) can force the Two Factor Authentication (2FA) for every user. If the administrator does not force the 2FA, it’s an option to activate in the user account. Note: this feature requires to install the mobile application Google Authenticator (available on Android and iOS)