Phoenix Whistleblowing Software offers a range of case management tools. Users can tag reports, share them with relevant team members, comment on reports, and utilise the case tree for a chronological overview of activities. The kanban board provides a visual representation of cases, while the triage function allows for rating and prioritisation of disclosures.

In Phoenix Whistleblowing System, the application encompasses four distinct roles to facilitate effective management and operation of the system. The Administrator role holds the highest level of authority, responsible for overall system management, including setup, payment options and customization. The Manager role is designated to oversee the whistleblowing system once it has been set up, ensuring smooth operation and coordination among various stakeholders. The Operator role plays a crucial part in handling whistleblower disclosures and facilitating communication with them. Operators can manage one or more pipelines, ensuring efficient case management. Lastly, the Agent role comes into play when additional assistance is required. Agents can be invited by Managers or Operators to handle specific cases, contributing their expertise to the resolution process. These well-defined roles in Phoenix Whistleblowing Software ensure clear responsibilities, streamlined workflows, and effective collaboration among the system's users and stakeholders.

Please see the subscription and pricing page: https://www.phoenix-whistleblowing.com/pricing/

We strive to make Phoenix Whistleblowing Software as simple and easy to use for all types of users. At first, setting up Phoenix takes about an hour. During this stage, we have provided you with a maximum of guidelines. But don't worry, you can go back to the configurations and change them at any time.

Indeed, all information and attachments undergo encryption when stored on our servers (data at rest). Furthermore, data in transit is securely encrypted as it moves across networks. This dual-layer encryption guarantees that the data remains confidential, preventing unauthorized access and ensuring it cannot be intercepted or read by unauthorized parties.

Absolutely. Phoenix Whistleblowing Software adheres to the strict regulations of the General Data Protection Regulation (GDPR). We ensure the proper handling and protection of personal data, giving you peace of mind in your compliance efforts.

Phoenix Whistleblowing Software is compliant with ISO 37002:2021 on Whistleblowing management systems because it has been developed and designed with the ISO standard's principles and requirements in mind. The software incorporates the key elements outlined in ISO 37002, such as establishing clear reporting channels, ensuring whistleblower protection, maintaining confidentiality, conducting thorough investigations, and taking appropriate action based on the reported disclosures. By adhering to ISO 37002, Phoenix Whistleblowing Software provides organisations with a robust and comprehensive framework to effectively manage their whistleblowing processes while upholding international best practices and standards.

Yes. it is possible; however, this is only available in our Premium package. In all other packages, the logo Phoenix remains visible at the top of the page.

We provide all clients with a comprehensive ticketing system designed to meticulously track and manage their inquiries, issues, and support requests. The response time varies based on the chosen subscription level. Additionally, for our Premium clients, we assign a dedicated account manager to ensure personalized and prompt service.

Yes, it is possible, you will be able to create as many organisations as you wish in your dashboard and customise for each entity, however you will need an additional licence for each new organisation